The Federal Competition and Consumer Protection Commission (FCCPC) has summoned the management of Air Peace Limited over mounting complaints from customers who allege the airline has failed to refund ticket fares following cancelled flights.
In a formal notice dated June 3, 2025, the FCCPC ordered Air Peace to appear at its Abuja headquarters on Monday, June 23, to answer allegations of consumer rights violations amid a growing wave of public dissatisfaction.
The Commission’s Director of Corporate Affairs, Ondaje Ijagwu, confirmed the development in a statement released Monday, saying Air Peace may have violated Sections 130(1)(a) and (b), as well as Section 130(2)(b) of the Federal Competition and Consumer Protection Act (FCCPA) 2018. These provisions guarantee consumers the right to timely refunds when bookings or reservations are not honoured due to a provider’s failure.
“The Commission has received a deluge of consumer complaints nationwide regarding the non-refund of ticket fares by Air Peace, even in instances where the airline cancelled flights,” the statement said.
Under Sections 32 and 33 of the Act, Air Peace is required to present comprehensive documentation, including:
- A log of refund-related complaints received over the past year
- Records of all refunds processed within the same period
- A complete list of all cancelled flights across all routes
- Evidence of measures taken to reduce inconvenience to affected customers
The FCCPC warned that non-compliance with the summons could attract serious penalties, including fines or imprisonment, as outlined under Section 33(3) of the FCCPA.
While the statement did not directly mention recent controversies, the summons follows public outcry over an incident involving Senator Adams Oshiomhole. The senator accused Air Peace staff of extortion and misconduct after he and other passengers were allegedly denied boarding despite arriving on time.
Oshiomhole claimed that airline officials asked stranded passengers to pay an additional ₦109,100 to be rescheduled to a later flight, sparking widespread criticism on social media and calls for regulatory action.
The FCCPC’s move underscores its commitment to protecting consumer rights in Nigeria’s aviation sector, which has faced increased scrutiny over customer service, pricing, and operational integrity.
Air Peace has yet to publicly respond to the summons.